Thank you for shopping with us at SpiritLabel.shop. We understand that sometimes the product you receive may not meet your expectations, and we want to ensure that you are satisfied with your purchase. Therefore, we have established the following Returns Policy:
1. Returns Eligibility:
– To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
– The return must be initiated within 30 days of the original purchase date.
– Personalized or customized items cannot be returned unless there is a manufacturing defect.
2. Return Process:
– Prior to returning any item, please contact us at 417-499-9434 or [email protected] to initiate the return process.
– We will provide you with a Return Merchandise Authorization (RMA) number, which must be clearly visible on the return package.
– The customer is responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
3. Refunds:
– Once we receive the returned item and verify its eligibility, we will process the refund within 5 business days.
– The refund will be issued in the original form of payment.
– Shipping and handling fees are non-refundable.
4. Exchanges:
– If you wish to exchange an item for a different size or color, please contact us to arrange the exchange.
– The customer is responsible for the shipping costs associated with the exchange.
– Exchanged items will be shipped once the original item is received and its eligibility is verified.
5. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately.
– We may request supporting documentation, such as photos, to assess the issue.
– We will replace the item or issue a full refund, including any shipping fees.
Please note that this Returns Policy is subject to change without prior notice. It is advised to review the policy periodically for any updates.
Should you require any further assistance or have any questions regarding our Returns Policy, please do not hesitate to contact us. We value your satisfaction and will do our best to resolve any issues promptly.
Thank you for choosing SpiritLabel.shop.
Sincerely,
Tall
Owner, SpiritLabel.shop